Xiaomi stylized as Mi is a Chinese owned electronics and software company with its Headquarters in Beijing. Xiaomi develops designs and sells Smartphones, mobile apps, laptops, and various other consumer electronic products. The company has sold more than 60 million phones during 2014 and takes over the 5th position as the largest Smartphone maker in 2017.
Just as their Motto states” Always believe that something wonderful is about to happen”, the company has always thrived to deliver something wonderful for its users in the form of its cutting edge technology and high-quality products.
To give accessibility to every Mi users, the brand provides an excellent customer support service in the form of Hotline services, wherein users can contact online or get a live chat support.
Having a Mi account is always resourceful with this account, you can avail various online features such as shopping online, online service, chat support and numerous other services related to MI phones. Creating an MI account is very simple. You can hop onto their Sign Up page for creating a new account, else use Sign in page to sign into your MI account. Alternatively, you can use your Facebook Id to log in. Signing up process is very simple you will have to-
For any of the queries relating to cancellation and replacement service, users can reach the cancellation and replacement service page and read the FAQ’s that are provided there and get a detailed information on the rules, regulations, and procedures. The company provides a free 10-day hassle free easy replacement service for newly purchased Mi products.
For any product Xiaomi product issues you are encountering you can call up their customer support team or chat or email to register a complaint with them. There are various means to reach Xiaomi and let them serve you better.
For Online Chat Support check out: Chat Support.
Hotline Service number: 1800 103 6286 which is available from 9 am to 9 pm every day.
Also check out their Services For various other lists of services such as Email, FAQs, and category wise Support.
If you are unable with the resolution provided by the technical team or unhappy with the way service centres are working on your product then you may drop an email to the customer support team here.
The first thing that comes to mind when you buy a product is about its Warranty period, the Limited Warranty statement is applicable for all Xiaomi products. A detailed table is listed in the Limited Warranty statement page of Xiaomi, all you have to do is to just reach the Warranty page and go through the detail list and find out where your product gets covered and receive the necessary warranty support.
Product Authentication
Xiaomi provides an exclusive feature called as the “Product authentication” through its support page, using this feature, users will be able to check the Xiaomi product authentication and verify the phone purchase. To avail this facility-
For verifying your phone purchase
Social media is the biggest boon for the present generation, just like other brands Xiaomi also provides its users with various social means to connect with them personally, Xiaomi users having any of the undermentioned social accounts can connect with the Xiaomi team using their account:
The biggest fear for any user with regards to their new handset is the repairing cost. There are very bright chances of our mobiles falling into liquid or we dropping it down accidentally, in these cases the cost of repairing the mobiles is far more expensive than buying a new handset, but you can actually get a Smartphone repaired for free if you avail the benefits of the exclusive Mi protect feature that is provided by the Xiaomi support service. All you have to do is to pay a very nominal fee for your new mobile at the time of buying and you become eligible for the Mi protection service. Visit the Mi protect page go through the detailed information and follow the instructions as stated. On successful completion of this process, the Mi protect team will provide a free home pick-up and drop service with free second servicing.
The service center is one the most important and necessary entity of customer care, knowing this Xiaomi has over 606 authorized services centers which are spread across 388 cities throughout the nation. Services under the terms of warranty and the period will be done free of cost, and few others services will be free of cost depending on the center. For locating the nearest service center check their MI Service Center page. It contains other details such as Service hotline number, Service mail, Repair Prices, Booking for service Appointments and Service center locator.
For locating service center – Select your state and city, a list of all the service centers available in your city will be displayed down below. You can also see the address, Working hours and service offered along with the telephone number of the service centers. Also, you can find the pinpointed location of the center on the map to let you know the exact location. Check the Price List for a list of all the spare parts at service centers.
Also, you can use the Book an appointment application to pre-book your service at the center. You will have to select your city; a list will appear which would display the queue of the service center, the opening time and address of the place. Also, you can join the queue and arrive at the service center at the right time to get your service done on time.